Refund policy

Last updated 28 October 2026. We keep this simple.

Family plan (monthly or yearly)

Cancel any time under "Manage plan". You keep the Family plan until the end of the period you've paid for, and you won't be charged again.
Changed your mind? Full refund within 14 days of your first payment for a monthly or yearly plan, even if you've already made stories. Just ask.
After those 14 days we don't give partial refunds for the rest of a month or year, except where the law says we must.

Gifts

Full refund within 30 days of buying a gift. Just ask.
If the family has already opened the gift, refunding it ends their gift plan: they go back to the Free plan and keep the stories they've made.

How to ask

Email noaman92@gmail.com with the email address you paid with. We'll confirm, and the money goes back to the card or account you paid with, usually within 5 to 10 working days depending on your bank.

Something went wrong?

If a story failed or you were charged by mistake, tell us at noaman92@gmail.com and we'll put it right, whatever the date.